Shipping & Delivery Information
Which are your delivery location and areas?
> Currently, our service is only limited to the Nongpoh region only.
Let's say we've;
Nongpoh CENTRAL: Nongpoh Proper
Nongpoh EAST: Mawroh, Umbuda
Nongpoh WEST: Sajer
Nongpoh NORTH: Up to Saiden (Not further)
NONGPOH SOUTH: Up to Nongpoh DTO office (Not further)
*Note: For Hill Top Delivery - we request the customer to climb down the hill if no road for our vehicle to reach your house (door-step).
What are the delivery charges?
> ₹19 per Order
What are the Order Handling charges?
> ₹11 per Order
What are the Food Packing charges?
> ₹5 per item (Dry/Fried Food)
> ₹10 per item (Gravy/Soup Food)
What are Delivery Conditions?
We're Open 24 hours to take Orders (Only in Nongpoh Region)
Working Days: Monday to Sunday (365 Days)
Last Order Accepted for Delivery only till 9:00 PM (Monday - Sunday)
Orders Placed post 9:00 PM will be delivered the next day Morning (8:30 AM to 10:00 AM)
*Food Orders Received Post 9:00 PM will be auto-canceled
What is the estimated delivery time? (8:30 AM to 9:00 PM)
- Cloud kitchen (Food) Delivery: 30-45-60 Minutes (Kitchen Closed at 9:00 PM)
- Supermart, Vegetables & Fruits Delivery: 30-45-60 Minutes (Seller Closed at 8:00 PM)
- Meat Delivery: 30-45-60 Minutes (Seller Closed at 8:00 PM)
- Cake Delivery: 4 Hours (Minimum) Advance Orders Only
- *Medicine Delivery: ASAP (8:30 AM to 8:00 PM)
Note: Our delivery duration may exceed sometimes due to huge orders inflow.
Are there any hidden costs (sales tax, octroi, etc) on items sold on IewOnline?
There are NO hidden charges when you make a purchase on iewOnline. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
How do I make the payments?
As we are currently offering Cash-On-Delivery (CoD) service, so you need to have the exact cash amount you placed an order for.
You may also pay online (Debit/Credit/Net-Banking) via Paytm App. UPI (Scan & Pay) accepted at Delivery.
I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return. (*Condition apply)
What do the different tags like "In Stock", and "Out of Stock" mean?
'In Stock' meaning
For items listed as "In Stock", We will mention the delivery time based on your location (within 1 business day)
'Out of Stock' meaning
Currently, the item quantity is not available for sale/hire/book.
Does iewOnline deliver outside the Nongpoh region?
As of now, iewOnline doesn't deliver items outside the Nongpoh region.